This is a beautiful location and the hotel is gran...

This is a beautiful location and the hotel is grand and opulent, however their staff is out of character for what one would expect at such an expensive resort. I expect service quality to increase with costs but the service here was on par with a roadside motel.

Checkin-
My room was booked and paid for by an Omni Select Rewards member but the front desk would not allow my room to be put on the rewards card.
I asked for a map or guide but was told they didn t have anything. My coworkers were given very detailed guides which included info not available on brochures which were at various activity desks throughout the hotel. The brochures handed out by the front desk had weekly events that were not in the standard brochures. I was not informed of all the hotel amenities because they chose not to inform me.

Room-
My room was spacious and comfy and the view from the Garden Wing was beautiful. The beds were comfy and linens appeared clean. The carpet and wallpaper were very old and snagged/peeling in places. The furnace ran well but very loud.
The bathroom was filthy. Stains and mold were on the shower liner and shower curtain and on the floor tile. Only one bar of soap was provided to use for both the sink area and the bath area. There was a strange, constant gurgling noise in the pipes of the sink even when not in use.

Dining-
Woodys was the only affordable dining option open which meant they were very busy and you cannot get in if reservations are not made in advance. Overall the food was wonderful though small portions are provided. The food did come fast which was unexpected but appreciated. I sat at the bar and the waiter was very welcoming and attentive. I did have to ask for another drink when I was out, I m used to being offered a second drink when my meal comes at other restaurants, but the waiter was quick to return with my drink and overall I would rate Woodys at 4 stars.
The next two nights I at at Jefferson Bar Lounge. Myself and one coworker were the only two people at the bar and yet the bar tender was unwelcoming and slow to greet us, slow to serve us, and had to be reminded multiple times that we asked for refills. He would acknowledge the request, then walk off and tinker with other things until we d ask again and he begrudgingly poured our refills. His attitude was that we were an annoyance. With only two people at the bar, it should have been easy to keep the drinks coming. Again as mentioned above, I m used to being offered a second drink when the first one is getting low. Most bars are quick to offer drinks because it s money on the table and a quick way to drive up the check and therefore drive up the tips. This place doesn t seem to notice or care even if you ask for another drink.
On a third night we returned to Jefferson and sat at a table in the bar area. My coworkers and I stood for a bit deciding whether to sit at a counter height table which was large and spacious or a chair height table which was small, about the size of a two person cafe table. We were only standing for about a minute discussing this when some manager looking guy came over and said Ladies this is not a hard decision what s the problem? I found his comments to be rude and sexist. When we explained that their small tables didn t have enough room for more than two plates they did bring over a second table so we could sit staggered. The waitress we had told us she only started a week ago and she really should have had someone shadowing because she was not far enough along to serve a party of six. Our meal orders were not complicated and we had either beers or soda. I finished my beer before my food came and was never given another drink. No offer for a water or anything. The waitress delivered our entrees and didn t return until we were finished, at which point she brought out the appetizers. Yes we got appetizers after entrees. My coworkers asked for refills on their sodas at that point and had to remind her two more times after that while she brought our checks.
Jefferson was overpriced with horrible service.