Jesus-Daniel Gutierrez

Review of Intercontinental Hotel Buckhea...

My stay started on the downside when I first got t...

My stay started on the downside when I first got to my room and noticed the linens and bed in poor condition. However a manager promptly took care of the situation and moved me to another room. It was a corner room, it had more space and more ample restroom and bedroom areas. The toiletries were the same high quality on both rooms. I requested a club room but the front desk agents couldn t provide an exact cost for the difference in rates. One gave me two different numbers and ultimately got upset and said something rude. I was given wrong hours for their restaurant and when I arrived it was closed. However I was able to order food from the bar. It was great but they didn t have a few of the items from the menu, presumably because the kitchen was also about to close. I enjoy a couple of martinis, a delicious flatbread and an avocado and tuna toast. Room service for breakfast was prompt and delicious. Everything arrived much sooner than anticipated. I ordered granola which was a large portion and nicely presented and an egg whites omelet with Greek yogurt. Both were well made and had excellent flavor. The valet team was awesome. They made me feel welcomed since my arrival and promptly retrieved my car. Good service with great attitude and far superior from the front desk staff. Overall I had an OK stay since there were many issues in both rooms that included dirty bathrooms and ripped sheets. Although the rest of the hotel was impecable and well kept I can only remember the bad impressions. Probably would pick another hotel in the nearby area like the Westin or the W Hotel. Both at walking distance.