will woodruff Review of Poway Honda
Terrible experience here, not only 1 unpleasant in...
Terrible experience here, not only 1 unpleasant incident but 3. 1 star is truly deserved.
First off, my salesman Raj was GREAT. Very personable, very low pressure, perfect car salesman. Unfortunately, that's all I can say good for this place.
1. After I decided on a car, I went into the back room to sign all of the paperwork. The guy helping me was a disaster. Was extremely pushy about selling a 1500 dollar extended warranty. He must have asked 7 or 8 times. When I made it clear I wasn't interested his demeanor completely changed. They must work on commission or something because all the sudden I might as well have been a piece of trash. He became extremely rude to the point of hostile. There was an error in the contract that added in a bunch of extras that I had already told them I didn't want. I would have been charged a ton of extra money if I didn't carefully review the contract! When I pointed out that there were a bunch of added expenses in the contract that I didn't want, the guy aggressively said "well that's why you should have made sure you were clear about what you wanted! Now we have to start all over!" I had told them what I wanted. They screwed up.
2. I filled out a customer survey after my experience detailing what a poor time I had at the dealership. Left my email address and phone number. Received no response whatsoever. They already had my money and didn't care.
3. The car itself. The battery died 3 times in the 5 weeks following purchase. I never left lights or electronics or anything on. The problem started two weeks from purchase. Getting in touch with anyone who could help was impossible. Literally left 4 messages with 3 different people and one answering machine. No response. When I finally got in touch with someone, I was told that they don't cover batteries at all even if they die right after leaving the shop. I spent $15,000+ dollars on a vehicle at this place, and they were too cheap to cover a $100 dollar battery that was problematic so quickly after leaving the dealership. The reason I went to a large dealership was to avoid this kind of treatment. Wish I would have gone to some mom and pop shop in the ghetto.
DO. NOT. GO. HERE!!!!!!
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