Mason Pomeroy

Review of Mid-Columbia Pet Emergency Ser...

I have used Mid-Columbia in the past and they were...

I have used Mid-Columbia in the past and they were great! I rushed my min pin in at 3:30 AM about 4 months ago and they asked me my budget, took great care of her, were under my budget, and explained how to administer meds and comfort her effectively. My husband called them last night about my min pin and asked if due to her symptoms we should bring her in and he said the lady who answered the phone was very short and said if we were worried to bring her in. I called back and my experience was awful. I have never had a clinic have such disregard for an owner's concerns and she repeatedly told me to bring her in if I was 'concerned'. I called to ask for a professional's opinion, not to be spoken to like I was over-reacting and crazy. Needless to say, I decided to drive much further to take her to a vet clinic that does take owner's feelings and emotions to heart. I'm not sure if I will use them again but I will tell you that if I do decide to try them again, because they are right next door, I will call to make sure their front office staff is helpful and courteous to their customers first. -Madison