Arrived at 1 pm did not get our room till 5:30. Fr...

Arrived at 1 pm did not get our room till 5:30. Front reception kept trying to downgrade our room. Finally had enough asked for a manager. We booked our strip view Augustus Tower room 6 mths in advance. We were warned by our 1st reception member that the other staff would try to take our room. She actually gave us the room # 4292. The room was not ready at 1 pm. 4 different reception for the next 4.5 hours told us we could get a lower level right away. Not impressed will stay at the Wynne next time.