I liked the room all in order, the only thing was ...

I liked the room all in order, the only thing was that the window curtain that faced the street could not be traversed, we tried and could not, another thing at the time of delivering the room we went to the lobby and the person in charge in that At the same time, she tells my husband that he has to pay for the days of the stay, as it is possible if we contract with a travel agency. And we pay in advance, we finally show him the papers and fix everything, but he gave us a bad time, hence from now on everything is fine .