We had Eurotech replace our roof several years ago...

We had Eurotech replace our roof several years ago. They did an excellent job. Quality work and the workers cleaned up thoroughly. So, a couple years later we contacted them when we needed insulation in our attic. This was also a positive experience.

Since then their quality of labor, their customer service, and their responsiveness has dropped drastically. They will not stand behind their work, will not return phone calls, and leave you with unfulfilled promises.

Two and a half years ago we had them install 5 basement windows. Within 6 months we notices that two of the windows were leaking through the frames they were installed into (not the windows themselves). We began to call them. After more than a year, we were finally able to reach someone in customer service. They promised to send someone out to check them. (They even had the nerve to say that it was past warranty. It wouldn't have been if they had returned calls.) Another year and many calls later, someone finally came. They said that it was our foundation, not the windows so they weren't responsible. (The old windows had not leaked on this foundation. The wood had just rotted.) We continued to call and months later they sent out a second person who said the windows hadn't been caulked well. He promised to come back out and do it correctly but didn't have time right then.

During this time last spring, we ordered a new front door and storm door from them. The storm door hardware is too large and too close to the frame and was scratching the frame within a day after installation. The gasket around the glass of the storm door does not stay in the groove and constantly has to be put back.

We once more have had the call them repeatedly for months. (The man never did come back to repair the basement windows.) A repairman was supposed to be here at 4 today to repair the storm door, but never showed up. My recommendation would be to never use this company. They will not stand behind their work, will not return your calls, and will leave you frustrated.