I have owned various VW cars over the past 15-20 y...

I have owned various VW cars over the past 15-20 years including 2 x Jettas and I x Golf, all purchased from different dealerships. Over the years I have received excellent service from VW and very few issues with vehicles purchased. Recently I bought a car from this dealership and unfortunately on this occasion a problem developed which meant that I had to return the vehicle. Whilst they did try to resolve the problem, my experience left me not feeling like a valued customer and I didn't get the support I have come to expect when buying VW cars. There were also other issues which should have been picked up before I took delivery of the car. It's a shame because I really liked the VW brand but I have since purchased another car and suffice to say its not a VW!