renu nair

Review of Vitality Assurance Vacations

Absolutely terrible customer service from the staf...

Absolutely terrible customer service from the staff who work for the timeshare office. Crystal director of member service as well as Kyla. Completely unhelpful, unprofessional and really frustrating to deal with. STILL WAITING FOR AN EMAIL FROM CRYSTAL. Do your research as this timeshare is a complete waste of money. There are good companies out there however Vitality Assurance Vacations is definitely not one to buy into. I have not had even one positive experience and I have been a member since 2016. Now I am stuck paying annual maintenance fees for no reason hoping that one day I will actually be able to book a vacation. As well RCI gives the impression that Vitality Assurance members are at the bottom of the barrel. I dont know what type of deal they have but there is NEVER any availability to use my points. In fact, once they hear my membership is with Vitality Assurance Vacations they tell me to call a special number because there are very few agents who can help!?!