Ross Ashby

Review of Jones Bootmaker

Abysmal customer service from Pam, the store manag...

Abysmal customer service from Pam, the store manager apparently. Blaming me for the faulty product below, taking no responsibility, no apology, and she says she s been in the business for over 20 years. From my experience, she s has no idea on customer service. If you want good service, go to the Seven Dials store - who identified it as faulty and exchanged without a question being asked. I don t normally do bad reviews but Pams conduct was embarrassing. She even tried to shove me out the store!