Sara

Review of Sheraton Old Town

Beware: Skip this hotel! I can only assume that ...

Beware: Skip this hotel! I can only assume that any positive review of this hotel is fake. I ve traveled and stayed in numerous hotels, but by far, this is the worst hotel in terms of quality and customer service. First, the rooms are outdated and dilapidated; plaster on walls that haven t been painted over, dusty curtains that made it hard to breath in the room, and a lingering odor that seemed to be trying to cover up a pet smell. They nickel and dime you with parking being almost $30.00 and breakfast $17.00. They also pulled a bait and switch by telling us when we booked that breakfast was included and we would have access to the club lounge, but mysteriously, at check-in, the notes disappeared. The manager, Victor, was rude and condescending and unwilling to help. The GM never called us back, so it s clear they don t care about a guests experience. I wish I could find a silver lining, but I m truly at a loss here. Horrible hotel and management.