This Hospital is unfortunately a joke. They are to...

This Hospital is unfortunately a joke. They are totally unprofessional. Or its fair to say at least 5 North was. When I called for information on a family members status. They were clue less and would transfer me or put me on hold. I was told by a nurse I will call you back and never did. There was a nurse covering one night I went to visit and I had a conversation with her about my family members concerns and she flat out laughed. She then stated I don't know. I don't work on this floor. Unfortunately I was not able to get her name but she was of dark complextion, and wear muticolor eyeshadow of some kind. I then called twice and left messages for the nurse manager Andrine to please return my call. And she never did. Again this unit and the nurse manager were unbelievable and not in a positive way.