My family and I stayed at many Hilton hotels aroun...

My family and I stayed at many Hilton hotels around the world. I am a gold member at the Hilton Honors program, and this is the worst Hilton hotel we ever went. This was the second time for me and the firs with my family. We definitely not coming back again. The staff was so RUDE, we had a horrible experience. The room was absolutely smelling cigarette, was very strong. We request a room change and surprisingly was denied at first, after I decide to leave the hotel w/ my family and lose the money we pay for the weekend the manager decides to change the room. She gives us a new room but the TREATMENT we received was like the same we received in any kind hotel on the road. They completely ignored the fact that we participate in the Hilton honors program. We never welcome water. We request the upgrade and was denied based on availability, but I call the hotel from my phone a few minutes later and try to book and the hotel, and the room that we request was available. I request late checkout on Sunday night, they told me to ask Monday morning. I ask Monday at 8 AM and they told me was not available. They had a girl (client) walking on underwear in the lobby Saturday night. NO ONE SAY NOTHING.
Was such a horrible experience at this hotel. This Hotel should not use the Hilton name.