The room is ok. I took 3 bedrooms apartment. Every...

The room is ok. I took 3 bedrooms apartment. Everythg inside was ok. Just that the service made us very dissapointed. We came from outside kuching area. Drive bout 6 hours to check in. I call receptionist to confirm that i will check in a bit late. Around 6pm. She said ok. But unfortunately, we reach there at 7 pm, they said the rooms still not ready yet. So we go out for dinner. Few family also waiting there but unable to check in due to room still not ready. We came from far place. Bring kids and baby ok. My advise, pls improve the service. We only able to check in after 8 pm...