Extremely poor customer service. I've been waiting...

Extremely poor customer service. I've been waiting for weeks for someone to issue my property a bid for call box installations. I called today to follow up and was told my bid was assigned to a rep named Jordan, I let the receptionist know that i have been waiting and have not received even a phone call from Jordan. She responded That Jordan was traveling so it may take a while. If i had known Jordan was who I was assigned to and that he was out of town, i would have asked for another rep much sooner. she responded that all the other reps were busy.