Tonya Trinh

Review of Bill Dube Hyundai

My remote starter was installed here a few years a...

My remote starter was installed here a few years ago and I was informed that it would be life time guaranteed. So when my remotes stopped working, I called and made an appointment to have it fixed. I was given a time frame between 12:00pm and 3:00pm, I agreed! I was also told that if I don't receive a call from them before my appointment, then I would be all set. I got there on my only day off, willing to wait for 3 hours and I was informed that it will cost me $70 for a new remote. I agreed because I needed it. However, after 3 hours, they told me that the 3rd party who was supposed to come to reprogram it could not be there until 5:00pm. At this point, I was upset, so I asked to speak to a manager, but of course, they were all busy (I was told). I asked to have the 3rd info so I can contact them directly. When I spoke to Auto Sound, they told me that they have told the dealer their time frame between 12:00pm and 5:00pm. They offered to help me right away if I could stop by their location in Middleton, so I went. The thing that made this whole ordeal so upsetting was that it took them 30 seconds to program it. And it only costed me $59, plus he offered to swap out my broken remote under warranty for no charge. Why didn't the dealer just send me there for something as simple as that instead of wasting my whole day?