James Dunn

Review of JW Marriott Denver Cherry Cree...

Rating compares ONLY to other Marriott hotels.

Rating compares ONLY to other Marriott hotels.

The low score root cause is top management not developing an online "staff operations manual" specific to the facility, problem solving procedures for every common problem that interferes with customer comfort, recursively training the staff to be sure they know how to implement and improve the manual only in the interest of the customer and not personal benefit, and then have a group of trained unidentified company guests each sample part of the total service provided in different rooms on every shift and day. These could actually be Gold Members trained to provide related audits.

At this Marriott, we waited at the front desk for about 8 minutes and there was no staff to check us in.

The night manager knew there were problems with the television system in various rooms and failed to have cleaning staff check tv and call the front desk to notate which rooms are not working.

NO Stationary Engineer (handyman) support would be provided, to correct the problem.

Management had no troubleshooting manual to even attempt to fix the problem in conjunction with the equipment service provider.

The presentation of the Concierge Room was good, the breakfast food looked nice, but the heat lamp food warmers were wholly inadequate and the food was cold, all of the food.

The mission in my opinion, should be to ensure guests are not confronted with any of these problems. All management should in-part be evaluated based on decisions of 2 years ago and how they affect evolving meaningful sustained growth of profits. To generate additional under-utilized resources for developing additional services to grow additional under-utilized resources; sustained growth.

No one is an expert in every faction of a business. ONLY Arrogant, dysfunctional, or burned out administrators present themselves as self-centered experts, down-play peer and subordinate accomplishments, and attribute other people's accomplishments to themselves. These administrators are corrupt and stagnate company mission growth.

The facility is a substantial accomplishment, the service implementation needs structural development to provide for future service stability; future client growth.

Just my opinion,

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