M Diaz

Review of Embassy Suites Hampton Roads -...

The hotel was clean and tidy. Very personable staf...

The hotel was clean and tidy. Very personable staff. My room smelled of cigarette smoke though. The staff and management were apologetic and helped to corre the issue. Unfortunately the smell just wouldn't go away. Still, they refunded my stay without my requesting and handled the situation well. I will stay here again just because of their professionalism.