I hope this saves you time, money, headaches, pain...

I hope this saves you time, money, headaches, pain and worry! Do Not Go To @greatwolflodge
Horrible experience. On Friday July 5, 2019 a bug crawled on me while laying in bed at the Great Wolf Lodge Gurnee location. I called the front desk and they said a manager would be right up. After an hour of waiting, I called again and the front desk said a manager was on his way. 15 minutes later the aquatics and management arrived and I showed them the dead bug I smashed on the pillow. My husband and I spoke with the team of aquatics and Eric. I was given two options by Ro the supervisor in aquatics, move to another room or receive a refund. I choose a refund. Eric, the manager on duty, came back into the room and asked me which option I would like and I said a refund. We arrived thursday and scheduled to stay until Sunday. We had an entire 4th of July weekend planned but the bug in our room really ruined it. What made it worst was when I went to check out, an hour later, the front desk lady said I was NOT going to be fully charged for my stay and that I would have to wait until I receive the aquatics report of inspection. I asked to speak with Eric. Eric refused the refund as well, I was so SHOCKED. Eric disregarded the refund he just promised us an hour ago and begin to just disregard the fact that I was just in his hotel and had a bug crawling on me kneck. I later had to get the police involved and Grant, another manager on duty, issued me a receipt for a full refund. The fact that I had to go through all of this was horrible. Terrible customer service by Eric. He should be fired! I've traveled to so many amazing places and yes things happen but the fact that O jad to endure a DISGUSTING #bedbug + rude staff was horrific. NEVER AGAIN. #greatwolflodgegurnee #greatwolflodge @greatwolflodge