Stone Cage

Review of Trend Financial

Trend Financial is a business that doesn't work wi...

Trend Financial is a business that doesn't work with customers. When I got my vehicle from them it was late and in for repairs because it wouldn't turn over. I waited at their offices all day and had to make TWO trips from Kingston to Toronto for it. Once that headache was over I then had to deal with the headache of their customer service which is horrible. When I went to trade in the vehicle they gave the new dealership THREE different buyout amounts and didn't listen to the dealership or myself. This resulted in messed up numbers and Trend saying "oh well". There are other companies then Trend, read the BBB reviews on them and make an informed decision.

So I got a call from Trend today and I have to say that call went much better. The rep was open, honest, and together we worked through what the issues were and what happened. They owned that they made some mistakes and are working towards fixing them. My specific issues have been resolved to a level that I am comfortable. I still stand by people doing their research and making informed decisions about what companies they interact with but Trend at least gave me a call and has made an effort and that counts for something. I hope that they do this with all their clients and not just me.