Amy Turner

Review of Q Hotels Hellidon Lakes, North...

Visited the spa, it wasn't worth the effort it too...

Visited the spa, it wasn't worth the effort it took to drive to the location. The spa is outdated and tiny and overcrowded (you'd get more luxury at your local sports centre. It's a tiny pool that they've put a steam room on the end and called it a spa).

It was very old and not very clean, the whole place needed a good scrub and some thought and care put into it. Luckily, the towels were clean.

It's very poorly organised, we booked a slot (after multiple phone call attempts) and only after we booked a day's entry did they say they had no treatment slots available, so I then had to rebook for another day.

When we turned up they said that only one of us could be fit in for the treatment even though we had prebooked, because of a staff shortage. You'd think they would have called us in the morning and tell us ASAP so that we didn't have to drive into the middle of nowhere and then be told on arrival.

We used a voucher code site to gain access but regardless of this, I'm glad I wasn't paying full price because it's not worth the money it takes to enter the spa.

On a positive note, the staff were helpful and polite and really apologetic. They offered us treatments for another day but it's likely that we won't go because it's really difficult to get to, and really poor quality.

The key to a spa is relaxation and from the moment we arrived it was stressful.