Chelsea F

Review of Pullman Hotel Kuching , Accor ...

The staff were nice, but this hotel is clearly agi...

The staff were nice, but this hotel is clearly aging and nothing is being done to update it. I had to have at least 2-3 more options when choosing on the room service menu because every single day my first choice would not be available. In addition the food was sub par and unenjoyable. It was not worth the money.

When I first walked into my room it stunk of cigarettes even though I asked for a non smoking room and floor. I had to purchase an air freshener to put in my room because it smelt so bad. It got into all my clothes and I had to wash my clothes as well. The central vents where the AC was blowing out of also stunk of cigarettes and I awoke in the night to the overwhelming smell of cigarettes.

Every day when the room was cleaned, they did not replace all of my towels or bath robe. By the end of my stay I was only down to one body towel and one face towel. They had taken both bath robes and did not return any to the room. Overall I was very dissatisfied with the poor quality of this hotel. This Pullman does not accurately portray or live up to the standards of Pullman hotels I'm used to staying in throughout Asia.