Carly N

Review of Airdrie Chrysler Dodge Jeep RA...

THIS DEALERSHIP IS TERRIBLE.

THIS DEALERSHIP IS TERRIBLE.
They have no respect for female truck owners at all. I have to go in with my boyfriend to get any amount of decent service. Which is garbage as I am the owner of a 09 Dodge Laramie. I've been to them a couple times and every time it's been garbage. I have gone in looking for a part for my truck. I went to the parts department where the girl behind the desk was useless and even admitted that she knew nothing about parts. WHY WOULD YOU BE WORKING IN THAT DEPARTMENT THEN. I then went to the service department and tried to explain the problem I was having to see if he agreed and they rudely interrupted me and would not listen to what I had to say and told me that the only answer was to bring it in.
An other time I went in, thinking I should give them an other chance, they helped every male costumer before me. Including ones they had to walk right passed to get to because they came in after me. Finally when I was the only costumer left they offered me some assistance. They replaced my front drive shafts, even though its a U-joint problem and did not replace the U-joints as well as did an oil change. When I went in to pick my truck up the oil change light was still on my dash because they never erased the code as well as my steering was loose. I could wiggle my steering wheel from side to side and it would not more the tires unless I really cranked it over. I brought it back and they had a mechanic come out and take a peek. Right away he said it need to go in and up on the lift. 30 mins. later they returned my truck and said there was nothing wrong with it, but obviously they did something as the loose steering wasn't a problem anymore and the mechanic after looking at it got it in right away. WHY LIE ABOUT IT. If there was a mistake made they should have owned up to it. Not a great way to earn trust from a costumer. On top of all that bullshit the original problem is still a problem, if not more of one now. Spent $1500 for nothing.
One of my friends just had they're truck in at Airdrie Dodge and when they returned it to him there was damage to the outside which wasn't there when he dropped it off and they refused to fix. He as well has more problems now then he did before he even brought it in.
I WILL NEVER GO BACK OR RECOMMEND AIRDRIE DODGE TO ANYONE!
They also refuse to look into or deal with any of the recalls on my truck. Which I'm not a 100% sure but I think that maybe illegal as it puts my safety at a huge risk. (Airbags and front end steering linkage)
They are so terrible they are honestly making me considering getting rid of my Dodge trucks and buying a Ford. That would mean selling 3 dodge trucks. (2 laramies and a SRT 10)
I will also be writing a letter to Dodge Canada, letting them know how terrible this place is, especially if you are a female.