Rachel Danzig

Review of Austin Vet Care at Central Par...

I was a little disappointed with Austin Vet Care f...

I was a little disappointed with Austin Vet Care for my visit today. I took my cat in this morning before 9am for a possible UTI and the vet and tech both stated I had the option to keep her there for a few hours or take her home to try and collect a urine sample. I chose to keep her there since it sounded pretty painless for her to only have to stay for a few more hours and so we could get a fast and accurate diagnosis. She ended up not being ready to leave until 5pm, partially because she took some time to get a full bladder and additionally the clinic was busy per the staff. While this is understandable, I had to call the clinic 3 times throughout the day to get updates- none were initiated by the clinic. A little before 4pm they finally told me she was ready and to head over. I got there and waited in my car for another hour. At this point I called and they had said the vet should have called me by now for an update....no missed calls. I spoke to the vet who gave me the diagnosis and told me to head on over to pick her up to which I replied that I was already at the clinic. The vet seemed surprised by this and the staff brought me my cat. No apologies were given for the amount of time the visit took or for the delay, no one called to say that they were running behind. I do think they took excellent care of my cat while there and were able to provide me with easy to understand medical information. However, as a clinic they need to definitely improve their communication and understand the stress that is caused by leaving your pet for "a few hours" and waiting all day without an update.