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kingo Speiri

3 years ago

while prices and goods are average to somewhat hig...

while prices and goods are average to somewhat higher than AMAZON, EBAY etc., , there is poor customer orientation.
SCAN Malta is difficult to reach by phone. Website is slow.
Shops are more like warehouses and quite disorganised, leading to long queues of dissatisfied customers .
After you decide what you want, you have to join a long queue and eventually you get to the desk where someone goes to a warehouse looking for your stuff, coming back after a short or long delay.
Online orders might be for items NOT AVAILABLE and though they claim 3 day delivery time, this is often not the case, not only because of poor logistics or industrial action, but also because weather can severely disrupt expected deliveries to the island.
Strange collection e.g. they stock the (XIAOMI) roborock s6 pure which is a downgraded s6, and the roborock 6 max v, which is 150% of the price of the roborock s6 pure, but not the roborock s6 itself.

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