Theresa Palardy

Review of Kelly Ford

Brought my2013 escape in for warranty work-was cha...

Brought my2013 escape in for warranty work-was charged a$100 deductible on my extended warranty policy-on recall notices?! Was told my car was washed and ready-it wasn't washed and i had it detailed before i brought it in and it was given an oil change that wasn't needed-it was done last month. The guys were nice and polite and Brian did give me a loaner and let me keep it when the work took longer than expected.