This service call was an after hours emergency cal...

This service call was an after hours emergency call due to the fact that our furnace had stopped working and the thermometer was rapidly heading into the teens. Pete was the technician that was dispatched to perform the needed repairs. Pete was extremely prompt, professional, knowledgeable and courteous! He was very thorough in explaining exactly what the problem was and gave me pointers on what things I could do to keep the furnace working optimally in the future. The problem turned out to be moisture that had condensed in a sensor line and no components needed to be replaced. He also gave me details on the TLC furnace and evaporative cooler maintenance program and this was done in a very professional and low pressure manner. The emergency rate of $165/hr was a bit painful but it was made clear up front that this would be the rate and Pete was so efficient and thorough that I felt that I had very definitely gotten my money's worth. I will not hesitate to recommend TLC to family and friends in the future.