My experience was not horrible but didn't get the ...

My experience was not horrible but didn't get the package I was hoping for. I started out with a 4.0 rate ( no points) and a $700 lender credit. I had several unforseen expenses get added in along the way ( which I understand can occur but would think they are aware of these situations and should have provided advanced notice), due to lack of organization and knowledge on their part, lack of clear communication, the rate lock expired after an extension, and now I'm paying points to retain the 4.o rate and lost the $700 credit. The team is very nice, but at the end of the day, didn't accomplishow what we started out to accomplish. Had I not already invested $700 I would have backed out and done business with another company.