Dorry Daraie

Review of Santa Clara Valley Medical Cen...

I wouldn't give a star for emergency room. I took...

I wouldn't give a star for emergency room. I took my husband on Sunday, Jan. 8, to Valley emergency room. After some test, the doctor (he was nice) suggested to transfer him to private room for over night stay due to his lung problem. He was in same room and bed since 9 a.m. since we arrived. No food, No water, no help to bathroom or any other help that a patient suppose to receive. I had to take care of him myself. Several time we requested food for him, but no one brought any food. When we asked for water the nurse told me to get it from the faucet. When I filled my own bottle with faucet water, it was cloudy and smelled. At 8 p.m I had to go out and buy food and water for him. The next door patient was in pain and asking for help. No one checked on her. Nurses from other department were stopping by and talking about their personal thing instead taking care of those patient who asked for help. Over years I had experience with Stanford emergency room, O'Conner Emergency room, Palo Alto Clinic Emergency room, and El Camino Emergency room, but none were like this experience. When we asked for the supervisor to complain around 10 p.m., he had no respect and said if we are not happy we can leave. One of the nurses was nice and said that we have to wait till the morning and say nothing. For a moment I thought maybe I am in third world country, I asked my husband are we in America?
Then on Monday morning, everything changed the new crew were very nice and helpful especially, the hospital team were much better than Sunday crew in Emergency room.