Melody Howell

Review of Austin Vet Care at Central Par...

Really disappointed because the ladies there were ...

Really disappointed because the ladies there were so nice. My puppy went in for diarrhea and I left with a bill for over $200. I understand with covid, that they need to take precautions so I was not able to see the extent of the examination. They prescribed meds that were supposed to help by firming stool, only to make his situation worse. They also wanted to run a test for any parasites so they needed a stool sample (that I would have to collect at home and bring back to them myself) I did not receive a call or email with results for over a week. I had to call myself only to learn that they had the results, but no one reached out. When explaining the reason for the medications prescribed, they did not seem to be consistent or really necessary but of course for my puppy, I trusted the professionals. I now understand the reason for low ratings. The visit that was supposed to help my puppy turned out to be a huge inconvenience and I'm extremely disappointed. Now to find a vet that can actually help my puppy now that his situation is worse.