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David Ellis

3 years ago

Good diagnostic skills and people skills. Front wh...

Good diagnostic skills and people skills. Front wheel and back wheel to use the metaphor that Wilson Learning Company uses in their training for customer contact employees. I taught these skills for Ford Marketing in dealerships across the USA and Canada for eight years. I rate your Service Department with the best that I have evaluated. I use to wear a small gold Viking Battle Axe around my neck to announce that I was the "Hatchet Man".

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