Joanne Byers

Review of Vitality Assurance Vacations

the customer service is incredibly bad

the customer service is incredibly bad
purchased the vacation share in 2016 we were very excited but had asked repeatedly for help as to how to use the program the sales people assured us that there were reps who would guide us....
there were but then I think they either quit or were terminated.. our first visit to the resort was handled by another department which is not for members we were left with a 14oo.plus invoice
so make sure when you call the number you specifically ask for vitality membership services ...
the second visit to the resort we wanted to speak with a rep as to how to use interval ..so I received several reminder calls about the visit and of course they were promising spa vist etc I told the purpose of our visit was to talk to laura not go through another presentation, i told them this every time we confirmed our january visit .....sunday afternoon we met with the Rep laura only to be so rudely interrupted by some sales person accusing us of not keeping an appointment with them ...I do not recommend living water resort or is it vitality...
pushy rude after sales people I hadn't had one normal experience in the resort...the first on the suite were in had cupboards that fell off, a flood from the washer,
the second visit which I paid for again w(wanted to save our points for an out of country resort with Interval) the room was old dirty and also had appliances that did not work
While I like my experiences outside the home resort..." I do not recommend Vitality or is it living water or is it cranberry resort...I give this place a 1/4 of a star the only people I thought and trust were the original sales reps back in October 2016