I have been a customer of Ogilvy forever! Really e...

I have been a customer of Ogilvy forever! Really enjoying their cosmetics counters and the warm intimate service! Since they have merged with Holts I have visited the cosmetics counter twice, and with the exception of the Guerlain, the rest of the staff are quite standoffish, and negligent! I am originally from Toronto and I have never gotten such bad service in any of the downtown Toronto branches! Really disappointed! In some cases I had to wait for the sales associates to finish their chat/or get off of their phone to attend to me. In one case, the woman kept taking to me in French, even though I was speaking to her in English and she could see that I am struggling! I just expected much more from Holts!