Melissa Zinga

Review of Primus Telecommunications Cana...

My mom signed up for home phone and internet at Co...

My mom signed up for home phone and internet at Costco over a month ago. They were to come November 1st. When I called the 1st time they had no file, but I was told it was to early to see a file coming from their booth at Costco. November 1st came and went. Called November 2nd, still no account, but the girl on the phone was more then happy to sign my mom up for a higher amount. We even read all the contract info.to her. My Mom's credit card has already been charged! The agent took the info and called the booth at Costco we guess. Came back and said that the tech will come in 8 days. Come on no internet for 8 days! Today is November 12th. No one came. My mom spent hours on the phone with them today. They don't have an account for her!!! How is this possible . I would not be giving them business. Oh and they still have not given her a credit when she closed her other account in July!!!