Archie Dickson

Review of CURT Manufacturing, LLC

I have waited about ten weeks before posting this ...

I have waited about ten weeks before posting this negative review, since I consider it a serious matter to publicly post negative feedback. I ordered a Curt Mfg 56236 trailer wiring kit for my 2015 VW Golf SportWagen. I followed the wiring instructions, but it didn't work. Left turn signal flashed instead of right and both flashed instead of left. I put the car into the VW dealer, who told me the Curt Mfg wiring instructions were incorrect. It was something to do with PWM being confused with 2-wire and 3-wire configurations. A mistake is forgivable. People make mistakes. So I tried calling Curt, who told me to go to the VW dealer. The dealer fixed the wiring, but charged me $349 for the extra work. I wrote to Curt and asked them to repay me $349, but they did not reply. What do you do when you get wronged by a big corporation? As other reviewers have written, Curt blows their trumpet on their web site. But it's all BS. They know they've done wrong, but they ignore me and hope I'll go away. They also know I am a nobody who can't really hurt them. The story of David and Goliath comes to mind, although I believe David eventually won.

So how about it, Curt? Why don't you retrieve the email I wrote on 30 September 2020? If you've deleted it, I can send it again. If your wiring instructions had been correct, I would not have needed to go to the VW dealer in the first place. I would like my $349 please.