I have mixed feelings about my experience. The job...

I have mixed feelings about my experience. The job was done well and it was done quickly. However, I was grossly overcharged. It was something that needed to be done right away so I agreed to the price but was frustrated when the technician told me he couldn't break my bill down into what I payed for parts and what I payed for labor because it was a "bid job". I'm a residential customer and I have no idea what a bid job is, but I do think I have a right to know what I'm paying for. I did some research online after he left and found out that after the price of the part (a grinder pump) he had charged me $2400 for 3 hours of labor. I was so disheartened and felt like I had been taken advantage of. That's the negative part of my experience. The positive is that I called a manager and he worked out a better price with me and refunded a large part of the labor fee. I had to call several times over the next week to make sure the refund went thru, but it did happen. Everyone I dealt with in the office were incredibly kind and professional. I think I just happened to get a greedy & dishonest technician who was more concerned with his commission than doing the right thing. But like I said, his supervisor and office staff went out of their way to make the situation right. My advice is do your research on what your job should cost and don't hesitate to ask exactly what you're paying for.