Madison Carson

Review of Sheraton Colonial Boston North...

I do not recommend this hotel at all. Let me start...

I do not recommend this hotel at all. Let me start bu saying the hallway and room smelled like pee, but that wasn t even our biggest issue. We stayed here at the beginning of August, temperature highs in the 90s with 90%+ humidity, so freaking hot. We get to our room and turn the AC down then went down to the hotel bar for about an hour and a half. We came back up and the room was still very hot. We call down to the front and they said a man named Drew up. He messes with the AC for a minute then tells us I am going to see if we can fix the AC, if not we have other rooms available so we will switch you guys. I ll call you in a minute. After roughly 30minutes we call the front desk and Drew tells us that the engineering people have gone home for the night and all rooms are sold out. At this time it s about midnight so we don t have any choice but to stay in the hot hotel room. We ask if they have any fans at least to keep the air circulating and Drew tells us he will check then call us. 30minutes later we call them and he tells us theres no fans. Their customer service is the people saying they will let you know and then never letting you know, their hotel smells bad, and honestly its not worth the $150+ a night. Take your money else where.