I was not the least bit happy with the people in ...

I was not the least bit happy with the people in customer service. They could not seem to get anything right, just simple things. After my 5th contact, I ask for a supervisor. I had been trying to get this resolved for 3 months! The supervisor contacted a local technician. The technician came and took care of the problem. She checked out other things also. I really appreciated her. The people in the office, no way! They get 1 star or less. The technician should get 5 or more stars. She was great.