Dave Smith

Review of Fairmont Singapore

Will be suing this hotel soon, but thought of penn...

Will be suing this hotel soon, but thought of penning my thoughts here first.

Now, if humility goes a long way in getting anything done right, then it apparently stops right at the doorstep of fairmont. There was a service related concern which gave me cause to speak with the manager, who promptly called me the following day. To be honest, I had relented quite a bit by then, and had said i wanted no further action taken. that manager (Macarena) gave me her cell phone number and encouraged me to call or text her for any other clarifications needed. a while later, i decided to take her up on the offer and did--just that. I simply told her that, while i do not want anyone fired for the egregious incidents from the night before, I would have liked to at least just hear that waitress' side of the story.

A few things transpired thereafter which are, i don't know, way more deplorable than the original issue.

She essentially ignored my request--and when i finally spoke with the FNB assistant director, he flat out accused me on the phone of 'playing semantical games', and that i should not waste his time etc. etc. (???)
Finally, I made a personal trip down to the hotel--i had told concierge that i would like to speak with the relevant people, and that i would be waiting for them at the bar area. the next thing i knew, 2 security guards (I don't know their names, but the one has an extremely poke-holed face, and the other was a bit oversized) accosted me. immediately, they served me a PERSONA NON GRATA, demanded that I leave the premises or else they will call the police... which they eventually did.

i understand that legally, they have sole prerogative to issue that to anyone, even for no reason at all. but the short end of it is that, essentially, the management of this hotel is one that does not seem to able to tolerate any kind of negative feedback... and not only that, when you press them even in the slightest, they essentially pull out all the stops to throw you out simply to shut you up.

I will be suing them for sure, once i settle the false police report they made (the most ridiculous thing is that, they even cited on the PNG that they are throwing me out for the reason of 'not leaving when told'--something that only happened after I was served the notice!!) one other thing: when they confronted me, they kept on asking me-- "how can you call for any one to be fired?" (which i did after the fnb director completely ran roughshod over me on the phone), and also, "who are you to tell what is right or wrong?" so clearly, they are obviously pissed at me simply for the fact that I complained--nevermind what really is right or wrong. in fact, they even carried that so far as to claim to the police that i 'harassed' their employees by simply following up on my feedback.
but the only other thing i want to point out is this: if i didn't know any better, i would have thought that they are throwing me out unceremoniously for alleged 'harassment'.

Yet, if that were really the case, the question is: how come they dare not even put that on the PNG? (and instead had to settle with the lamest 'refusing to leave'). this can only mean one thing: even they must know how cynical this whole thing is (PNG's are in permanent font whereas police reports are confidential--they have cart blanche to say whatever they want with impunity)--even if just on the off chance of getting me into maximum trouble.