A small but important piece broke on the visor of ...

A small but important piece broke on the visor of my Shark evo one 2 helmet. It's just a small triangle that holds the visor onto the side piece. I came home from a ride and found the visor loose. I've never removed the visor but just clean it on the helmet so it wasn't a case of carelessness either.
I contacted Ghostbikes who sold me the helmet and, at their request, emailed them photos of the broken part of the visor and the whole visor to show it was otherwise as new and hadn't met tarmac at any stage. They promised to take this up with Shark to claim a new visor.

Within a week a new visor arrived in the post directly from Shark.

I've no connection to either company other than being a satisfied customer but just want to give credit where it's due.

Stephen, Belfast.