Beautiful room. Excellent location downtown. Very...

Beautiful room. Excellent location downtown. Very clean. Friendly staff.
Too bad they're a stinky business right? There are business practices i find to be dishonest, such as surprise increased fees that increased my expected stay $$by 30%. I could've picked an executive suite at another hotel for the cost of their parking! Also when I asked about the complimentary breakfast they verified my room didn't qualify.

So... surprise fees and surprise loss of service.

If you wanna be smart enjoy Philadelphia without getting ripped off. (Maybe the surprise feeling of getting robbed of your breakfast and your wallet is part of the downtown culture?) Hmmm... maybe I should thank Hilton for the true experience!!

I appreciate the kind response from the owner. I'd ask if there's a way to better advertise the lack of breakfast and the surprise parking costs during the scheduling process before the decision to purchase a room is made. That would be appropriate. Or perhaps increase your prices to cover the cost of parking. Working towards a solution is the best way to show you care. My experience is over, but I leave bread crumb reviews for the future hundreds of people to have all the information before they book.