Friendly and knowlegable staff, however the return...

Friendly and knowlegable staff, however the return process is awful and a fraud, failing to honor their own return policies. They pushed a warantee program on me and then didn't honor it. When my $750 equipment broke, they wouldn't exchange for like kind item, but rather wanted to charge me an additional $750 since they were out of stock of my exact model and prices have doubled since I purchased. Even though the price of my model had doubled as well. There is no doubt that there are like kind models.