Jeff Henry

Review of BMW London

The reason I deal with BMW London quite simply, is...

The reason I deal with BMW London quite simply, is 'expertise, trust and respect" and because of those attributes, I've been a BMW London customer for over 10 years now and through 4 of my 5 BMW's (my first BMW came from Beach Auto in Toronto and before I met BMW London). Btw, I currently live in Toronto!

In this last experience I advised my service consultant, Mr. Nick Nunes, that my car had a thumping/rattle sound coming from the front right in or near the wheel well area. He knew immediately what to look for and advised the mechanic of his thoughts. The mechanic confirmed Nick's assessment, the parts were ordered and we scheduled the repair work.

We ran into a problem while I was there however, in that once into my car the mechanic concluded he was going to need more time than was available re: the dealership's operating hours. Nick immediately called me, advised me of the situation and suggested I take the loaner vehicle I already had, back to Toronto. Quite frankly, a typical response that I would expect, given the situation... but what transpired next made a world of difference to me and is a prime example of why I continue to be a loyal BMW London customer.

Essentially we now had an issue in that my vehicle remained in London while I was back in Toronto. As a solution, BMW London offered to send one of their staff with my car to Toronto to deliver it and pick theirs up but, because it just happened to work out, schedule wise, I suggested my daughter (who lives in London and just happened to be coming to Toronto for the weekend) bring my car back and when she returned from the weekend, deliver BMW London's loaner. Even though this would mean I had the loaner a couple of days longer, BMW London agreed. And while I understand this likely saved the dealership a few bucks in not having to send one of their staff to Toronto and back, it was also a great convenience for my daughter and I. It showed great flexibility in resolving and bi-party inconvenience/issue and trust in working with each other to a mutually beneficial outcome.

Awesome service! Awesome relationship!!!