Sean Lang

Review of Century Plaza Hotel

AWFUL! STAY AWAY!

AWFUL! STAY AWAY!
We booked 2 rooms on the same floor, and upon confirmation we were told check in was at 3pm. We get there shortly before 3pm, and we're told "check in is AROUND 3pm." Ooook...Well I suppose we'll wait. For 40 minutes. To get into the first room. We had to wait an extra 30 minutes to get into the second room.
(quick backstory...we were 2 small families, with 2 toddlers, who needed naps, at 3:15. We had to put the kids down in the room and LITERALLY hang out in the hallway waiting for the second room to be ready)
We were trying to voice our concerns with the hotel manager/shift manager (not sure which) and not only would he not leave his desk to speak to us face-to-face, he seemed to be offended at the very notion that we weren't happy with the situation.

Anyone who has been here will know about the absurdly slow elevators (of which there are 4, but never more than 2 running...) we mentioned the elevators to him, and our many conversations with other frustrated hotel patrons as we waited between 5-15 minutes at a time for an elevator... And he was incredibly rude and sarcastic when telling us to take it up with the owner of the building. Really. Customer service!

You get what you pay for. If you enjoy snippy sarcastic service, waiting forever everytime you want to use an elevator, and checking in +/- an HOUR of your confirmed time, by all means, book this place.

I wish I stayed home.