Chelsea Coffin

Review of Crozer Chester Medical Center

First I'd like to acknowledge Dr. Stanley for savi...

First I'd like to acknowledge Dr. Stanley for saving my brothers life. Thank you!

My brother Ray was brought in the ER after apparently having a seizure, falling and hitting his head. He had bleeding in his brain and needed emergency surgery. He was at Crozer Chester for 13 days, most of them days he was sedated and on a ventilator.

Most of his nurses (Laura, Chris, Kelly, Jo Leen, Kathy) were great. I may be forgetting a few, because there were so many, but these are names I remember because they were the most helpful. Laura was amazing, and I wish she was Rays nurse the whole time. The first time we came to see him, she explained everything about what was going on. She was very personable and made us feel comfortable during a difficult time.

Some of the nurses, I wasn't too fond of. Sometimes, he was not checked on enough especially when he needed to be suctioned. He would turn red like a tomato and nobody would come in unless we asked. The monitors would constantly beep, and nurses would just walk right by and not come in to shut it off, again, unless we asked.

There was a few residents that we spoke with too. A young female resident (I forget her name) but she was so sweet and would come in the room frequently to update us. Dr. Mike who was there often, great guy and Doctor, definitely sounded like he knew his stuff but we did start off a little rocky. There was also an African American male resident who had this connection with Ray and they would just nod at each other. Super nice guy, and will be an amazing doctor!

Gwen, the house keeping lady was seriously the nicest person ever. She was caring, socialable, and you can tell that she LOVES her job. There was a male house keeper too, I think his name was Don. He was very nice, and even told us with his expierence with Dr. Stanley, it definitely made us feel relieved.

Stephanie was Rays social worker. Amazing woman. She set everything up for Rays transfer to Reading Rehabilitation for TBI rehab.

A few minor things that I personally think could use improvement. More nurses who are informative, and have more compassion for the patient and their families. Doctor wise, I think there needs to be more compassion with them too and a little more hope instead of telling families the worse before the worse is even there. The hospital definitely needs some type of remodel/updates. More house keepers too. (Waiting room on the 4th floor was always a mess and smelled)

Overall, his stay at Crozer was good.