Kristin L.

Review of Gateway at Lubbock

I lived at Gateway from August 2014 to July 2015. ...

I lived at Gateway from August 2014 to July 2015. The upper management is terrible - the complex was owned by three (3) different management companies during the duration of my lease (Asset Campus Housing, Peak Campus, and now Redstone Residential). The most recent manager, Julie W., tells residents nothing but empty promises. After I moved out, I called the office weekly for 3 months about having the refundable portion of my pet deposit returned. They ensured me they were working on it, but clearly they weren't. After those 3 months (Now October 2015), I began calling daily to check in on the status of my pet deposit being returned. Gateway was intentionally trying to pocket my money. I continued calling relentlessly and finally received the refundable portion of my pet deposit back.... in December 2015, 5 months after move-out. I recommend students and parents look elsewhere for their off-campus student housing needs.