Fred Krusemark

Review of Novant Health Rowan Medical Ce...

The ER personnel, especially the PA, were excellen...

The ER personnel, especially the PA, were excellent; however, I did not feel very safe in the lobby. Unlike other doctor offices, there were no effort to maintain social distancing in the lobby in that people could sit wherever they wanted. I was in a wheelchair next to the drink dispenser and people came by to get drinks or talk on their phones. People did not always wear their masks in the lobby despite being checked when they came in. What really upset me was the bathroom. The toilet had urine on it and there was trash on the sink. I expected better housekeeping and cleaning in a hospital. I may drive to Concord or Winston-Salem if I face to go to the ER.