Grischa Ekart

Review of Riu Grand Palace Maspalomas Ho...

I wont digress into the qualities of the hotel in ...

I wont digress into the qualities of the hotel in general. However, my overall experience there has been completely destroyed by the incompetent, ignorant, unhelpful receptionist and presumably the hotel director who didn't want to talk to me in person. We had an issue after the stay and the hotel behaved like the worst possible shack. Fully transactional behavior, like you didn't pay multiple thousand euros for your stay. I don't ever want to get treated this way. So in order to keep me safe from people like that, we will never book any Riu hotel again.