Marissa Barna Review of KeyLime Cove Water Resort
My wolf pack of 5 (kids ages 10,7,4) have been wan...
My wolf pack of 5 (kids ages 10,7,4) have been wanting to go to GWL for years. I could never justify the price with our budget. We planned a vacation to a cheaper option in Wisconsin. When we arrived at this cheaper option, it was dirty and unsafe. Literally in the middle of the night I found availability at this GWL and booked it. In all honesty, I'm so glad we had that first awful experience at the other place because it forced me to book the GWL and we had a BLAST. As expected, it wasn't cheap, but man was it was worth it. Immediately we were greated with amazing front desk staff who were incredibly helpful since I booked in a rush and needed to add the wolf passes and character breakfast and such. The kids got wolf ears at check in. We went the water park before check in and had a blast. The lifeguards there are by far the most attentive I've ever seen. My 10 yo would wave to each one of the lifeguards in the lazy river and not a single one missed her wave. They are younger workers but clearly take their jobs seriously. We were there during the summer camp out, my kids had a blast with the duckie 500, story time, crafts and the workers in general in charge of the dancing and such. I believe one worker named Bri and her typical partner (I forgot her name) made my girls trip even greater. She remembered names, snuck a face paint in for her sister after it was "closed" and was overall so sweet. The room was impeccably clean and spacious. The only slight negative we had was in regards to the wolf passes (a type of inclusive activity pass you pay for in advance) as my youngest wasn't big enough for some of the activities and we got multiple answers on what she could "substitute" the activities with. We were originally arcade points, that was incorrect, we were then told a game of bowling, so we did that, but we later learned from a lady in the elevator they did a build a bear instead. In the grand scheme it isn't a huge deal. She had a blast regardless, just an area to improve. I also noticed the staff in general seems to take a Disney-ish approach to customer service as they seemed to go above and beyond and not say no to a guest. We are so glad we got this experience and hope to return soon!
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