The rooms are dated and dingy but there were signs...

The rooms are dated and dingy but there were signs all over the the hotel was under construction so I don t fault that. There were holes in my towels, worse than would be acceptable at home. The AC didn t work. I called the front desk to report it, and was told maintenance would come up. Two hours later I called and asked if I had to be here since I was waiting so long and wanted to go to dinner. After three hours, I called again and got no answer so went down to the front desk, where I was told they had no record of my report. The plus side is that the food and bar is amazing and although they didn t document my calls, those I interacted with who worked at the hotel were some of the kindest people I ve met!